Privacy policy

TruBiotech is operated by Trulux Pty Ltd (Australia). This notice explains how we handle personal information collected through the TruBiotech website, checkout, enquiries and technical requests.

Information we collect

Contact and company details you provide through account registration, checkout, enquiries, technical requests and document requests, together with order history and basic website analytics.

How we use it

To fulfil orders, respond to enquiries, provide technical support and documentation, meet our regulatory and record-keeping obligations, and improve our services.

Third-party processors

Payments are processed by Stripe. Website hosting, database and authentication are provided through Lovable Cloud, hosted in the Sydney (ap-southeast-2) region.

Access and correction

You can request access to or correction of the personal information we hold about you by contacting hello@trubiotech.com.au.